Shipping policy

Shipping Policy – SOS E-Bikes

Last updated: 30th May 2026

At SOS E-Bikes, we work with both Australian and international suppliers to deliver high-performance e-bike kits and batteries.

Processing Time

All orders are processed within 1–3 business days.

Orders cannot be changed or cancelled once they have been processed.

Estimated delivery times:

Some orders may arrive in separate packages depending on the items purchased.

We currently ship to:

For other locations, please contact us before placing an order.

Express shipping reduces delivery time but does not guarantee exact delivery dates.

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take several days to appear due to international logistics.

Delivery times are estimates only.

Delays may occur due to:

These factors are outside our control and do not qualify for refunds or cancellations.

If your order is lost or arrives damaged:

We will work with the supplier to resolve the issue as quickly as possible.

By placing an order, you acknowledge and accept these shipping conditions.

For any shipping-related inquiries:

Email: contact@sosebikes.com
Business Name: SOS E-Bikes

Thank you for choosing SOS E-Bikes.